| • | Adams Research Group - Helps organizations improve performance and customer service. |
| • | Aegis Communications Group, Inc. - Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base. |
| • | Beacon Technologies, Ltd. - Permission-based IVR-interactive customer survey for customer satisfaction research. |
| • | Customer Service Training and Articles - Customer service training and free articles. |
| • | Customer Service Training-Guaranteed - Measure-X training will shows how to measure satisfaction and retain customers longer. |
| • | Customer Service University - Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available. |
| • | Customer Service Week - Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year. |
| • | CustomInsight Internet Surveys - Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research. |
| • | destinationCRM.com - Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries. |
| • | e-Satisfy, Inc. - Provides an integrated approach to measuring customer satisfaction across every sales and support channel. |
| • | eCRMGuide - Customer Relationship Management in the E-Business World |
| • | eLoyalty - Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics. |
| • | ExecTrainer.com - Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training. |
| • | Golden Resources Marketing Group - Provides mystery shopping services, merchandising, and point of sale marketing audits. |
| • | Hipbone, Inc. - Solutions for live online collaboration between customers and sales and customer service agents. |
| • | Impact Learning Systems - Skill-based training programs designed to change behavior and improve customer contact skills and related performance. |
| • | Ineto Integrated Customer Communications - Offers fully-integrated phone, e-mail and internet communication management solution to e-businesses for better customer service. |
| • | Interact Management Consultants Pty Ltd - Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships. |
| • | Mercantile Systems & Surveys - Specializes in hospitality industry employee evaluation, training and monitoring. |
| • | Motivational Training Center - Provides customer service training and motivational seminars. |
| • | National Customer Service Week - Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6). |
| • | Online Customer Service - Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support. |
| • | Parago, Inc. - An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale. |
| • | Phone Pro - Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information. |
| • | Precision Response Corporation - A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships. |
| • | Princeton Consulting - European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list. |
| • | Pyramid - Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development. |
| • | San Jose Focus - Facilitates focus groups for market research purposes only. |
| • | Service Quality Institute - Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. |
| • | Sterling Consulting Group, Inc. - Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. |
| • | Stream International, Inc. - Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions. |
| • | Telephone Doctor - Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. |
| • | Tern Consultancy - Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping. |
| • | The Customer Champion Institute - Provides consulting, training, and publication services to improve customer relationships and loyalty. |
| • | The Service Quality Department - Customer service consulting and training organization. |
| • | Tooty Inc. - Customer service and sales strategy evaluating, developing, training and monitoring. |
| • | Trendsource, Inc. - Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports. |
| • | Workplace Conflict Resources - Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid. |
